Privacy Policy

Privacy Policy for Flevonne

Last updated: [03/03/2026]

1. Introduction

This Privacy Policy explains how Flevonne collects, uses, and protects your personal information. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or contacting us, you agree to the practices described in this policy.

2. Who We Are

Flevonne

Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: enquiries@flevonne.com

Flevonne is the data controller for the personal data we collect. This means we determine how and why your personal information is used.

We do not require a Data Protection Officer under UK GDPR. However, we take data protection seriously and you can contact us at any time using the details above.

3. What Personal Data We Collect

Information you provide directly

• Name
• Email address
• Postal address
• Payment information (if you purchase directly from us)
• Manuscript submissions or author enquiries
• Contractual information for authors or illustrators
• Any information you include when contacting us

Information collected automatically

• IP address
• Browser type and device information
• Website usage data (via cookies or analytics tools)

Information from third parties

• Amazon order information (limited to what Amazon shares with sellers)
• Bookshops or distributors (for order fulfilment)
• Payment processors (e.g., Amazon Payments, PayPal, Stripe)

4. How We Use Your Personal Data

We use your data to:

• Respond to enquiries
• Process book orders
• Manage author and illustrator relationships
• Send newsletters or updates (only with your consent)
• Improve our website and services
• Comply with legal and accounting obligations

5. Legal Bases for Processing

We process personal data under the following legal bases:

• Responding to enquiries: We rely on our legitimate interests to respond to questions and provide customer support.
• Processing book orders: We process your data because it is necessary for the performance of a contract with you.
• Managing author and illustrator contracts: We process this information to fulfil contractual obligations and comply with legal requirements.
• Sending newsletters: We only send marketing communications where you have given clear consent.

6. Who We Share Your Data With

We only share your data when necessary and with trusted partners, including:

• Amazon (when you purchase through their platform)
• Bookshops and distributors (for order fulfilment)
• Payment processors
• Email marketing platforms (if you subscribe to newsletters)
• Website hosting and analytics providers
• Printers (e.g. Book Printing UK) — only when required for fulfilment or author copies

We do not sell your personal data.

If data is transferred outside the UK (e.g. US‑based email providers), we ensure appropriate safeguards are in place.

7. How Long We Keep Your Data

We retain personal data only as long as necessary:

• Order records: 6 years (legal requirement)
• Newsletter subscriptions: until you unsubscribe
• Manuscript submissions: typically 12 months, unless contracted
• Contractual author/illustrator data: for the duration of the contract + legal retention period

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: www.ico.org.uk

As the data controller, Flevonne is responsible for responding to these requests.

9. Cookies

Our website uses cookies to:

• Improve functionality
• Analyse website traffic
• Remember your preferences

You can manage or disable cookies through your browser settings or our cookie banner.

10. How We Protect Your Data

We use appropriate technical and organisational measures, including:

• Secure servers
• Access controls
• Encryption where appropriate
• Regular security reviews

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Flevonne
Email: enquiries@flevonne.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Flevonne is the data controller for your personal information. While we do not require a Data Protection Officer, we will respond promptly to any data protection queries.